REPLACEMENT ITEMS DELIVERED DOES NOT WORK (DOA)
The process DOA (Dead On Arrival) can be activated when the purchased component is not functioning since first use. This guarantee can be exercised by communicating the problem within 4 days from receipt of goods. Activation of service may be effected by contact with our Customer Service. Once activated, the customer service of BEST BIKE offers the customer based on the DOA item availability at that time, the replacement of defective component or issuing a credit note with the simultaneous bank current account Customer. The amount of any credit note and the bank will be calculated taking into account any discounts and promotions in the purchase invoice and in any case the replacement part will be done within 60 days after the opening of practice. The article fails to be sent by courier to the address that customer service will tell. The expedition will be borne by transposed mitolambretta.com. The merchandise covered by DOA must be returned using a rigid box containing the original packaging (exceptions allowed; es. Very large parcels) which is to be ABSOLUTELY:
- Without any written or tearing
- Complete with all the material in support
- Complete internal protection to preserve the good condition during transport
In the absence of the above-mentioned conditions, the goods will be returned to the customer''s expense and will not be commissioning the service DOA.
REPLACEMENT ARTICLE BY INCORRECT SHIPPING
The procedure for replacement products for any incorrect shipment is activated when it was mistakenly sent by BEST BIKE a product other than what the customer has ordered, and therefore not in his order. The procedure can be activated within 8 calendar days from the date of delivery of goods, service activation may be effected by contact with customer service. Before activating this service you should compare what has come with what is published on the site, where you can see a picture of each item and its features. The costs are borne by BEST BIKE and the shipment will be made via the same carrier that made the delivery. The paper should be returned in the condition in which it was delivered, thus no signs of any kind or written on the package and it is not in any way been opened or used, using a rigid box and a special packaging to protect it from damage during transport. Opening this package will be allowed, as necessary, in the only case in which the packaging does not permit verification of the product ordered and delivered.
In case this article on your purchase document is no longer available, you will be contacted by customer service that will provide with credit note and with the simultaneous transfer to your bank account.
INCOMPLETE ARTICLE KIT
This service can be activated within 8 calendar days from the date of delivery of goods if it fails to be complete with all its parts or accessories. Before activating this service, BEST BIKE recommend that you compare what has been delivered with the technical description of the article and the accompanying material on this site. Activation of service may be effected by contact with our Customer Service.
DAMAGE OF GOODS IN TRANSIT AT HOME
In cases where the carrier makes delivery with a visibly damaged packaging, BEST BIKE advised to accept the goods on the transport document by affixing the reason "visibly damaged goods with packaging”. The Customer must then contact in time, but no more than 8 calendar days from the date of delivery of the goods, to the customer service BEST BIKE which will open practice for the replacement of damaged merchandise. The same procedure will be activated in the manner indicated above even in cases of damage. Assuming that the customer contact Customer Service after the 5th day, BEST BIKE may decide to open a practice of corruption that involves the exchange of goods.
RIGHT OF WITHDRAWAL
See special section.
Leg No 206, 6 September 2005 (cd Consumer Code) [Italian language only]